Returns & Refund Policy — The Sack Golf

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

You can start your return request through your customer account at: https://shopify.com/92937322829/account

You can also contact us at thesackgolfif@hotmail.com.

⚠️ Checked out with a phone number only (no email)? If you placed your order using only a phone number, you won't be able to access the customer account link above, since that login requires an account linked to an email address. Instead, use the link included in your order confirmation SMS to request your return, or email us directly at thesackgolfif@hotmail.com with your order number.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at thesackgolfif@hotmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Note for EU customers: under EU consumer protection law, sale/discounted items remain eligible for return within the 14-day withdrawal period below — only the exceptions listed above apply.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period

Notwithstanding the above, if you are a consumer in the European Union, you have the right to cancel or return your order within 14 calendar days, for any reason and without justification, starting from the day you receive the item.

As above, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging, along with proof of purchase.

Refunds

For EU customers: once you notify us of your decision to withdraw, we will refund the full amount — including the original standard shipping cost — within 14 calendar days of that notification. We may withhold the refund until we've received the returned item or proof that it has been shipped back, whichever comes first.

For all other customers: we will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded via your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your return, contact us at thesackgolfif@hotmail.com.

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This policy reflects the general requirements of EU consumer protection regulations (Directive 2011/83/EU) as well as our standard store policy for non-EU customers. Please confirm legal compliance with independent legal counsel before publishing.